Skip to content

SIFF LLC Privacy Policy

Last Updated: August 3, 2018

This Privacy Policy (this “Policy”) describes the types of information we may collect from you or that you may provide to us when you interact with us, acquire or use our software products (“Software”), use our services (“Services”), and/or visit and use the website https://siff.io (the “Website” and together with Software and Services, “SIFF Products”), and our practices for collecting, using, maintaining, processing, protecting, and disclosing that information. Please read this Policy carefully. The installation, acquisition and use of SIFF Products is subject to your agreement with the policies set forth herein. This Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of SIFF Products after we make changes is deemed to be acceptance of those changes, so please check this Policy periodically for updates.

Throughout this Policy, a reference to “SIFF,” “we,” “our,” “us,” or the “Company” is a reference to SIFF LLC, a California limited liability company, and a reference to “you” or “your” is a reference to you personally and, if you access and/or use SIFF Products on behalf of a corporation or other legal entity (an “Organization”), you and such Organization.

The use of SIFF Products is also subject to a Terms of Use and End User License Agreement https://docs.siff.io/legal/terms (“Terms of Use”). If you do not Agree to this Policy or the Terms of Use, you may not use any SIFF Products.

Information we Collect About You and How We Collect It.

  • Information we Collect. We may collect several different types of information from you in connection with your acquisition, installation, registration and use of SIFF Products, including, but not limited to your:
    • Name.
    • Email address.
    • Physical address and/or mailing address.
    • Employer.
    • Job title or position.
    • Payment details.
    • Phone numbers.
    • IP addresses associated with the devices from which you download or access SIFF
    • oducts.
    • Location when accessing SIFF products.

  • How We Collect Your Information. We collect your information:

    • Directly from you when you provide it to us through SIFF Products or our agents, including, but not limited to:
      • Information that you provide by filling in forms on our Website. This includes information provided at the time of downloading SIFF Products, registering to use our Website, ordering any SIFF Products, subscribing to any services we may offer from time to time or posting material on our Website.
      • Information that you provide to our sales agents via our Website or through telephone communications.
      • SIFF sponsored events, which you register for and/or attend in person or electronically (i.e. promotional events, webcasts, contests and conferences).
      • Records and copies of your correspondence, if you contact us.
      • Your responses to surveys that we might ask you to complete for research purposes.
      • Your participation in community and open source development.
      • Details of transactions you carry out through our Website, including the fulfillment of orders you place with us and related financial information.
      • Your search queries on the Website.
      • Information that you provide to us when you request support services for your SIFF Products or onsite configuration and integration services.

    • Automatically as you use SIFF Products, including, but not limited to:

      • Certain metadata in connection with the use of SIFF Products, such as login information, usage statistics, performance, deployment environment and other analytic data.
      • Information about the device you use to connect to SIFF Products, the applicable Internet connection, your IP address and location.
      • Information about the computing environment in which SIFF Products are operating, including, but not limited to performance and session information, system information, CPU architecture, memory size, storage capacity, operating system type and version, SIFF Product application numbers, number of active users, search queries, user interface interactions, page load duration and which report views are accessed.
      • Configuration data, such as files, command outputs and API queries. The collection of such configuration data provides many of the core capabilities of SIFF Products, including, but not limited to:
        • Configuration Monitoring. Configuration monitoring allows configuration information from your various devices to be displayed to you or your IT personnel as a stream of configuration activity, which you or your IT personnel may query to help troubleshoot various incidents.
        • Centralized Configuration Repository. Our centralized configuration repository will maintain a historical repository of all collected configuration information, which can be analyzed by you or your IT personnel to determine service dependencies between different components on your network(s).
        • Reporting and Analytics. Our reporting and analytics provides functionality for you or your IT personnel to view and generate reports based on collected configuration information.

      Warning Regarding Configuration Information. SIFF Products seek to make it easy for you to view and choose which configuration information is being collected. It is your responsibility to ensure that individuals who you permit to view information collected by SIFF Products, which may include information you consider confidential or for limited release, are properly authorized to do so.

    • Automatically as you navigate through the Website, including, but not limited to details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.

      The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties (as described herein). It helps us to improve SIFF Products and to deliver a better and more personalized experience to you, including by enabling us to:

      • Estimate usage patterns.
      • Store information about your preferences, allowing us to customize our Website according to your individual preferences.
      • Speed up your searches.
      • Recognize you when you return to our Website.

      The technologies we use for this automatic data collection may include:

      • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
      • Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single- pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

      Some content or applications on the Website are served by third parties, including servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services.

      Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    • From third parties, such as public databases, joint marketing partners, social media platforms, conference hosts, event companies, partners and other business affiliates.

    • From social media platforms, such as Google+ and Facebook, if you use such social media platforms to either register with or login to SIFF Products.

User Contributions.

You may also provide information to be published or displayed (hereinafter, “Posted”) on public areas of the Website or transmitted to other users of the Website or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions.

How We Use Your Information.

We use the information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To improve and develop SIFF Products.
  • To issue accounts for access to SIFF Products, online communities and forums.•
  • To manage your accounts.
  • To provide you with information, products or services that you request from us.
  • To invite you to participate in surveys and usability studies, and to assess their effectiveness.
  • To diagnose and fix technical issues, monitor the security of our environments and otherwise protect our property.
  • To fulfill your orders and provide you with notices about your account, subscription and other SIFF Products, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any SIFF Products we offer or provide through it.
  • To allow you to participate in interactive features on our Website.
  • To comply with any applicable law, regulation, legal process, governmental request or to protect our legal rights.
  • In any other way we may describe when you provide the information.
  • To fulfill any other purpose for which you provide it.

If we intend to process your information for a purpose other than as described above, we will provide notice to you or obtain your consent, as may be required by applicable law.

Disclosure of Your Information.

As more fully described above, in order to provide the core functionality of SIFF Products, we automatically collect certain information from you, which you may consider confidential or proprietary. The confidentiality and protection of such information is very important to us. To learn about the types of information we keep confidential and when we may be compelled to disclose such information, please carefully review the section titled “Customer Use of SIFF Products” in our Terms of Use (https://docs.siff.io/legal/terms).

We may disclose aggregated information about our users and information that does not identify any individual without restriction.

We may disclose personal information that we collect or you provide as follows:

  • To our third-party payment providers in accordance with their security and privacy policies.
  • To certain partners to permit them to assess your interest in SIFF Products, conduct user research and surveys, or send you SIFF marketing communications, subject to the terms of their privacy policies.
  • To contractors, service providers, and other third parties we use to support our business.
  • To a buyer or other successor in the event of a merger, divestiture, restricting reorganization, dissolution, or other sale or transfer of some or all of SIFF LLC’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by SIFF LLC about users of SIFF Products is among the assets transferred.
  • To fulfill the purpose for which you provide it. For example, if you give us an email address to use the “email a friend” feature of our Website, we will transmit the contents of that email and your email address to the recipients.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property or safety of SIFF LLC, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Accessing and Correcting Your Information.

You can review and change much of your personal information by logging into the Website and visiting your account profile page.

You may also send us an email at support@siff.io to request access to, correct or delete any personal information that you have provided to us. Depending on which personal information you would like us to delete, we may not be able to do so without also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or store by other Website users. Proper access and use of information provided on the Website, including User Contributions, is governed by our Terms of Use.

Data Security.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or other SIFF Products, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving outinformation in public areas of the Website like message boards. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in SIFF Products, including the Website.

If you have reason to believe that your use of SIFF Products is not secure, please notify us immediately by using the contact information set forth at the bottom of this Policy. If we learn of a security breach with respect to SIFF Products, we may notify you or others consistent with applicable law and/or our general internal policies.

Cross-border Transfers.

Your information may be stored and processed in any country where we have facilities or where our third- party affiliates have facilities, which may have different data protection rules than in the country in which you reside.

SIFF products may contain links to or facilitate access to third-party websites or online services. This Policy does not address, and we are not responsible for, the privacy, information or other practices of those third parties, including, but not limited to, any application developer, application provider, social media platform provider, operating system provider, wireless service provider or device manufacturer. The inclusion of a link to third-party websites or online services does not imply endorsement of the linked site or service by us or our affiliates. We encourage you to review the privacy policies and learn about the privacy practices of those companies whose websites you choose to visit or services you choose to engage.

Changes to Our Privacy Policy.

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to- date active and deliverable email address for you, and for periodically visiting our Website and this Policy to check for any changes.

Contact Information.

If you have any questions or comments about this Policy or the information practices of SIFF, please contact us at:

SIFF LLC
100 Via Escorial
San Clemente, California 92672
support@siff.io

Please note that email communications are not always secure, so please do not include credit card or information or other sensitive information in your emails to us.