Agent Verification & Troubleshooting

Verify Agent is Registered

With the Agent correctly installed and configured it will automatically connect to the Collector and should appear in SIFF as a managed device:

1. Within the Monitor app, browse to the Elements page (Managed tab)
2. The device should now be visible with Protocol set to Agent

Troubleshooting

Agent does not register with SIFF

Agents communicate with SIFF via a Collector, so in this case where the Agent is not showing up as a registered device it could be a problem with the Agent, or a problem with the Collector, or communications between the Agent and Collector.

• Check the Agent service is running. Ensure the agent.yml and collector.cert have been installed correctly.
• If the Agent service still does not start, then take a look at the agent.log in the Agent installation directory.
• If the Agent service is running, but it is still not registering with SIFF, also take a look at agent.log as there may be an issue communicating with the Collector.

Collector GRPCPort was changed, now Agents no longer work

The agent.yml contains a property defining the Collector port and if the Collector GRPCPort is changed the configuration will need to be updated. Either copy the new agent.yml from the Collector to all agent installations, or modify the existing file with the updated port.